Job Description
Are you the face of exceptional hospitality? Join our award-winning team at The Luxe Palm Hotel in beautiful Miami, Florida. As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for a memorable stay. We are looking for a proactive, energetic, and detail-oriented individual to manage front desk operations and ensure our high standards of service are met.
Responsibilities
- Check guests in and out efficiently using our property management system (PMS).
- Handle guest inquiries, complaints, and requests with empathy and professionalism.
- Process payments and manage all financial transactions accurately.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist with concierge services, including restaurant reservations and local transportation.
- Uphold all hotel policies and safety procedures.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality or customer service is preferred but not mandatory.
- Strong computer skills, including proficiency with PMS (e.g., Opera, Micros).
- Excellent verbal and written communication skills.
- Ability to work flexible shifts, including weekends and holidays.
- Professional appearance and demeanor.
- Fluency in English is required; bilingual candidates are a plus.