Job Description
Welcome to Grand Sierra Hospitality, where exceptional guest experiences are our passion. We are currently seeking a dedicated and professional Front Desk Agent to join our vibrant team in Fresno, California. If you have a knack for customer service and a warm personality, we want to meet you.
As the face of our hotel, you will play a crucial role in creating memorable stays for our guests. We offer a supportive work environment, competitive benefits, and clear opportunities for growth within the hospitality industry.
Responsibilities
- Check guests in and out efficiently, ensuring all necessary registration information is collected.
- Answer incoming calls and respond to emails in a timely and professional manner.
- Handle guest inquiries, complaints, and special requests with patience, empathy, and problem-solving skills.
- Process payments and manage the front desk cash drawer accurately and securely.
- Maintain a clean, organized, and welcoming lobby area at all times.
- Assist with administrative duties, including filing, data entry, and inventory checks.
Qualifications
- High school diploma or equivalent required.
- Previous experience in hotel front desk operations or customer service is preferred.
- Strong computer literacy, including proficiency with Property Management Systems (PMS).
- Excellent verbal and written communication skills.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Must pass a background check and drug screening.