Job Description
Join our award-winning team at Grand Hotel Fresno, where exceptional guest experiences begin at the front desk. We're seeking a charismatic Front Desk Agent to be the first point of contact for our valued visitors. If you thrive in fast-paced environments, possess a passion for hospitality, and excel at creating memorable first impressions, this is your opportunity to shine. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown location.
Responsibilities
- Efficiently manage check-in/check-out procedures for hotel guests
- Process payments and resolve billing inquiries with accuracy
- Coordinate concierge services and local recommendations
- Maintain detailed guest records and reservation systems
- Address guest concerns promptly and escalate when necessary
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards and maintain lobby appearance
Qualifications
- Minimum 1 year hotel or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency in hotel management software (Opera, etc.)
- Strong problem-solving abilities under pressure
- Valid California driver's license (if required for errands)
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Fresno attractions and services
- High school diploma or equivalent required