Job Description
Are you the welcoming face of a world-class hotel experience? Join the dynamic team at Grand Sierra Hotel & Suites in the heart of Fresno. We are currently seeking a professional, friendly, and detail-oriented Front Desk Agent to join our hospitality family.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. If you thrive in a fast-paced environment, enjoy helping others, and want to advance your career in the hotel industry, we want to hear from you.
Why Join Us?
- Competitive hourly pay ranging from $16.00 to $20.00.
- Comprehensive health, dental, and vision benefits.
- Employee discounts on dining and hotel accommodations.
- Clear pathways for career advancement within the property.
- A supportive and inclusive work culture.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Process check-ins and check-outs efficiently using our Property Management System (PMS).
- Answer incoming phone calls and emails with professionalism and efficiency.
- Handle guest inquiries regarding local attractions, dining, and directions.
- Manage the front desk cash drawer and perform accurate end-of-shift reports.
- Maintain the cleanliness and organization of the front lobby and reception area.
- Assist in resolving guest complaints or issues to ensure 100% guest satisfaction.
Qualifications
- Previous experience as a Front Desk Agent or Receptionist in the hospitality industry is preferred.
- High school diploma or equivalent required.
- Strong verbal communication skills and a friendly, professional demeanor.
- Proficiency in Microsoft Office Suite and PMS software (e.g., Opera, StayNTouch).
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Must be detail-oriented and able to multitask in a busy environment.