Job Description
Join Fresno's most luxurious hospitality destination as a Front Desk Agent! We're seeking charismatic professionals to create unforgettable guest experiences at our AAA Four-Diamond property. With competitive compensation, comprehensive benefits, and career advancement opportunities, this is your chance to shine in the heart of California's Central Valley. Apply now to become part of an award-winning team dedicated to excellence in service!
Responsibilities
- Manage seamless guest check-in/check-out procedures using Opera property management system
- Handle guest inquiries with professionalism while promoting hotel amenities and local attractions
- Process payments, manage reservations, and maintain accurate guest records
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping and maintenance teams to ensure operational excellence
- Uphold brand standards through attentive service and attention to detail
- Assist with VIP arrivals and special event coordination
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid California driver's license with clean record
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Fresno tourism and transportation
- High school diploma or equivalent; hospitality certification preferred