Job Description
Join our award-winning hospitality team at Grand River Hotel, Sacramento's premier downtown destination! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in our luxurious setting. This full-time position offers competitive compensation, comprehensive benefits, and opportunities for career growth within our renowned hotel chain. If you thrive in fast-paced environments and take pride in creating memorable stays, we want to meet you!
Responsibilities
- Provide exceptional guest check-in/out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries with precision
- Handle guest requests and resolve issues promptly to ensure satisfaction
- Coordinate with housekeeping, maintenance, and valet services
- Operate PMS software and maintain accurate guest records
- Process payments and manage cash drawer procedures
- Act as hotel ambassador, providing local recommendations and information
Qualifications
- 1+ years of front desk or hospitality experience preferred
- Proficiency with hotel management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Strong attention to detail and multitasking abilities
- Ability to work flexible shifts including nights/weekends/holidays
- Valid California driver's license (if required for valet duties)
- Professional appearance and customer-first mindset