Job Description
Join our award-winning luxury beachfront hotel in Long Beach, CA as a Front Desk Agent! We're seeking a passionate hospitality professional to create memorable guest experiences while handling check-ins, reservations, and concierge services. Enjoy competitive compensation, comprehensive benefits, and career growth in a stunning coastal setting. Apply today to become part of our renowned team!
Responsibilities
- Manage seamless guest check-in/check-out processes
- Handle reservation modifications and inquiries
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns with exceptional service
- Operate property management systems
- Provide local attraction recommendations
- Uphold brand standards and safety protocols
Qualifications
- 2+ years hospitality front desk experience
- Proficiency in Opera/PMS systems
- Exceptional communication skills
- Problem-solving and conflict resolution abilities
- Flexible availability including weekends/holidays
- Valid California driver's license (preferred)
- Spanish fluency (highly valued)
- High school diploma or equivalent