Job Description
Join our award-winning hospitality team at Grand Hotel Dallas! We're seeking enthusiastic Front Desk Agents to create memorable experiences for our guests. No prior experience required – we provide comprehensive training to launch your career in luxury hospitality. Enjoy a supportive team environment, competitive benefits, and opportunities for advancement within our growing hotel chain.
Responsibilities
- Deliver exceptional guest service through warm check-ins/checkouts and prompt assistance
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Handle guest complaints with professionalism and escalate when necessary
- Maintain accurate records in property management systems
- Process payments and maintain cash drawer accountability
Qualifications
- No experience required – entry-level candidates welcome!
- High school diploma or equivalent
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and comfort with reservation software
- Positive attitude and problem-solving mindset
- Flexible availability including weekends and holidays