Job Description
Join our award-winning team as a Front Desk Agent for our prestigious downtown Raleigh property! We're seeking energetic professionals to deliver exceptional guest experiences during our high-demand night shift. This role offers competitive compensation, comprehensive benefits, and growth opportunities within our global hospitality network. If you thrive in dynamic environments and prioritize guest satisfaction, apply today to become the welcoming face of our 24/7 operations.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Address guest inquiries and resolve concerns promptly using empathy and problem-solving skills
- Monitor security systems and access control during overnight hours
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain accurate guest records and reservation systems
- Process payments and manage cash handling procedures
- Prepare end-of-night reports and reconcile daily transactions
Qualifications
- Minimum 1 year experience in hotel front desk or customer service role
- Exceptional communication and interpersonal skills
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Strong problem-solving abilities with attention to detail
- Flexibility to work nights, weekends, and holidays
- Basic knowledge of emergency procedures and security protocols
- High school diploma or equivalent required
- Valid driver's license preferred