Job Description
Join our award-winning Houston hotel team as a Front Desk Agent! We're seeking a dynamic professional to deliver exceptional guest experiences in our luxury downtown property. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities.
As the first point of contact, you'll embody our brand's commitment to hospitality excellence while handling check-ins, managing reservations, and resolving guest inquiries. Perfect for detail-oriented individuals who thrive in fast-paced environments.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using PMS systems
- Process reservations, modifications, and payment transactions accurately
- Resolve guest inquiries and complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance departments for seamless operations
- Maintain security protocols for guest safety and property integrity
- Execute upselling strategies to enhance revenue and guest satisfaction
- Prepare daily reports and maintain accurate guest records
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking capabilities
- Basic knowledge of Houston tourism attractions and services
- Valid Texas driver's license (for occasional errands)