Job Description
Join our award-winning hospitality team at the heart of New Orleans' vibrant French Quarter! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences while showcasing the unique charm of our city. This full-time position offers competitive compensation, comprehensive benefits, and opportunities for career growth in a luxury environment. If you're passionate about service and thrive in fast-paced settings, apply today to become the welcoming face of our iconic hotel.
Responsibilities
- Check in/out guests efficiently with warm professionalism
- Manage reservations and room status updates via OPERA system
- Handle guest inquiries and resolve service concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local experiences
- Maintain a clean, organized reception area
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency with property management systems (OPERA preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Louisiana hospitality certification
- Flexible schedule including nights/weekends/holidays
- Basic knowledge of New Orleans attractions and events
- Professional appearance and positive attitude