Job Description
Welcome to The Grand Hotel Group, where hospitality meets excellence. We are currently seeking a dedicated and professional Front Desk Agent to join our vibrant team in the heart of Nashville. As the face of our hotel, you will ensure our guests have an unforgettable experience from the moment they arrive. We offer a dynamic work environment, competitive benefits, and opportunities for career growth within the hospitality industry.
Join us and be part of a team that sets the standard for luxury service in Tennessee.
Responsibilities
- Check guests in and out efficiently, ensuring all necessary information is collected and entered accurately.
- Handle all guest inquiries, complaints, and requests promptly and professionally.
- Manage the switchboard and telephone systems with courtesy and efficiency.
- Process payments and reconcile daily financial reports.
- Maintain a clean and welcoming front desk area and lobby.
- Assist with check-out procedures, including issuing keys and providing directions.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in hotel front desk operations or customer service is preferred.
- Strong interpersonal and communication skills are essential.
- Proficiency with property management systems (PMS) is a plus but not required.
- Ability to work flexible hours, including weekends and holidays.
- Professional appearance and demeanor.