Job Description
Join our award-winning luxury hotel in the heart of downtown Tampa! As a Front Desk Agent, you'll be the first point of contact for our distinguished guests, delivering exceptional service that creates memorable experiences. We offer a vibrant work environment, competitive benefits, and opportunities for career growth in the hospitality industry.
Responsibilities
- Check-in/check-out guests efficiently with warm hospitality and personalized service
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly using strong problem-solving skills
- Collaborate with housekeeping, concierge, and maintenance teams
- Maintain accurate guest records and secure payment processing
- Execute upselling techniques for premium rooms and amenities
- Uphold brand standards through meticulous attention to detail
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and multitasking abilities
- Valid Florida driver's license (if valet required)
- Ability to work flexible shifts including nights/weekends
- Strong conflict resolution and sales aptitude
- High school diploma or equivalent; hospitality degree preferred
- Fluency in English; Spanish a plus