Job Description
Are you a dedicated professional with a passion for hospitality? The Ritz-Carlton Kansas City is seeking an exceptional Front Desk Agent to join our prestigious team. In this role, you will serve as the welcoming face of our hotel, ensuring every guest experience is seamless, memorable, and tailored to their needs.
We are looking for an individual who thrives in a fast-paced environment, possesses a genuine desire to serve others, and upholds the highest standards of excellence. If you are ready to advance your career in luxury hospitality, we invite you to apply today.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Handle check-ins and check-outs efficiently using our Property Management System (PMS).
- Manage phone inquiries, reservations, and general correspondence with professionalism.
- Resolve guest complaints and requests immediately, escalating complex issues to management when necessary.
- Assist in maintaining the cleanliness and organization of the front desk area and lobby.
- Process payments accurately and balance cash drawers at the end of shifts.
- Collaborate with other departments to ensure a cohesive guest experience.
Qualifications
- High school diploma or equivalent required; hospitality certification is a plus.
- Previous experience in a front desk or guest services role is preferred.
- Proficiency in Microsoft Office Suite and hotel management software.
- Excellent verbal communication and interpersonal skills.
- Ability to stand for extended periods and lift moderate weights (up to 20 lbs).
- Flexibility to work varying shifts, including weekends, holidays, and evenings.