Job Description
Join our award-winning team at Harbor View Hotel, San Diego's premier waterfront destination! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in our luxury boutique setting. This full-time position offers competitive pay, comprehensive benefits, and opportunities for career growth in the heart of America's Finest City. If you thrive in fast-paced environments and possess a passion for hospitality, apply today to become part of our renowned guest services family!
Responsibilities
- Check in/out guests efficiently using Opera PMS system
- Manage room reservations and optimize occupancy rates
- Handle guest inquiries with professionalism and problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for premium rooms and amenities
- Maintain a pristine front desk environment
Qualifications
- 2+ years hotel front desk experience preferred
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution abilities
- Valid California driver's license
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of San Diego attractions and transportation
- High school diploma or equivalent required
- Professional appearance and positive demeanor