Job Description
Join our award-winning team as a Front Desk Agent at the luxurious Grand Hotel Pittsburgh! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of Pennsylvania's vibrant hospitality scene. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth within our renowned hotel chain. If you thrive in fast-paced environments and possess a passion for service, we want to meet you!
Responsibilities
- Provide warm, personalized check-in/check-out experiences for all guests
- Manage reservation systems, room assignments, and occupancy reports
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, maintain accurate financial records, and balance daily transactions
- Coordinate with housekeeping, maintenance, and dining teams for seamless operations
- Uphold brand standards while ensuring safety and security protocols
- Utilize property management software (e.g., Opera) efficiently
Qualifications
- Minimum 1 year hospitality or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency in booking systems and Microsoft Office Suite
- Ability to multitask in high-pressure situations
- Valid Pennsylvania hospitality certification preferred
- Flexibility to work evenings, weekends, and holidays
- Strong attention to detail and problem-solving abilities
- Positive attitude with a commitment to luxury service standards