Job Description
Join our award-winning team at Grand Pacific Hotels as a Front Desk Agent and become the heart of our guest experience! We're seeking charismatic professionals to deliver exceptional service in our downtown Seattle location. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth in the luxury hospitality sector. If you thrive in dynamic environments and take pride in creating memorable guest moments, we want to meet you!
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest concerns with empathy and efficiency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Provide local recommendations and information to guests
- Operate multi-line phone systems and manage communications
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (e.g., Opera, Amadeus)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends/holidays
- Attention to detail in financial transactions and documentation
- Valid Washington State Food Handler's Card (or willingness to obtain)
- High school diploma or equivalent; hospitality certification preferred