Job Description
Join our award-winning team at Grand Horizon Hotels as a Front Desk Agent! We're seeking energetic hospitality professionals to create memorable guest experiences in the heart of Pittsburgh. This full-time role offers competitive pay, benefits, and growth opportunities within our luxury hotel chain. If you're passionate about service excellence and thrive in fast-paced environments, we want to meet you!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries with professionalism and resolve issues promptly
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain security protocols and confidential guest information
- Assist with event coordination and group bookings
Qualifications
- Previous hotel or customer service experience required
- Proficiency in property management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Valid driver's license and reliable transportation
- Basic computer literacy with attention to detail
- Ability to stand for extended periods and lift 25 lbs
- Pennsylvania hospitality certification preferred