Job Description
Join our award-winning team at Grand Horizon Hotels as a Front Desk Agent and unlock your potential in the heart of Charlotte's vibrant hospitality scene! We're seeking dynamic professionals who thrive in fast-paced environments and deliver exceptional guest experiences. With weekly pay, competitive benefits, and opportunities for career advancement, this is your chance to grow with a leader in luxury hospitality.
As the first point of contact for our discerning guests, you'll embody our commitment to excellence while enjoying a supportive culture that values work-life balance. Perfect for career changers and hospitality enthusiasts alike!
Responsibilities
- Deliver exceptional guest service through check-in/out procedures, room assignments, and personalized recommendations
- Manage reservations using Opera property management system with precision and efficiency
- Resolve guest inquiries and concerns promptly while maintaining brand standards
- Process payments, manage cash handling, and balance daily financial transactions
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Uphold safety protocols and emergency procedures as per hotel standards
- Collaborate with cross-departmental teams to optimize guest satisfaction
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience in luxury/hotel environment
- Proficiency in property management systems (Opera, Fidelio) and MS Office Suite
- Exceptional communication skills with fluency in English; Spanish a plus
- Strong problem-solving abilities and attention to detail
- Flexible availability including evenings, weekends, and holidays
- Valid North Carolina driver's license and clean background check