Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent and deliver exceptional guest experiences in the heart of Minneapolis! We're seeking a charismatic hospitality professional to be the first point of contact for our discerning guests. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic luxury environment. If you're passionate about creating memorable moments and thrive in fast-paced settings, apply today!
Responsibilities
- Deliver exceptional guest service through warm check-in/check-out experiences
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams to ensure operational excellence
- Handle guest requests and resolve issues promptly to maintain satisfaction
- Process payments accurately and maintain financial records
- Utilize property management systems (Opera/PMS) efficiently
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year hospitality or customer service experience required
- Proficiency in property management systems (Opera/PMS preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent; hospitality certification a plus
- Valid driver's license (if required for errands)