Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel! We're seeking a passionate Front Desk Agent to create unforgettable guest experiences in the heart of Albuquerque. This full-time role is perfect for hospitality professionals who thrive in dynamic environments and take pride in delivering exceptional service. Enjoy competitive benefits, growth opportunities, and the chance to be part of a luxury property renowned for its Southwestern charm.
Our ideal candidate brings energy, attention to detail, and a genuine love for customer service. You'll be the first point of contact for our international and domestic guests, ensuring seamless check-ins, resolving inquiries with professionalism, and embodying our brand's commitment to excellence. If you're ready to advance your hospitality career in one of New Mexico's most vibrant cities, apply today!
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments using Opera PMS system
- Handle guest inquiries and resolve complaints with empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Maintain a clean and organized front desk area
- Participate in daily shift briefings and team meetings
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid New Mexico driver's license with clean record
- Basic knowledge of Albuquerque attractions and services
- High school diploma or equivalent
- Spanish fluency strongly preferred