Job Description
Join our award-winning hospitality team at Grand Horizon Hotels in Phoenix! We're urgently seeking dynamic Front Desk Agents to deliver exceptional guest experiences during evening and overnight shifts. This is your opportunity to work in a luxury environment with competitive pay, growth opportunities, and a supportive team culture. Perfect for night owls seeking a flexible schedule with premium benefits. Apply now to start your career in hospitality!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards during overnight shifts
- Handle emergency situations following protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar PMS systems
- Exceptional communication and problem-solving skills
- Ability to work independently during overnight shifts
- Flexibility to cover weekends and holidays
- Valid Arizona driver's license (preferred)
- Basic knowledge of Phoenix area attractions
- High school diploma or equivalent