Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent where exceptional service meets Southern charm! We're seeking a dynamic hospitality professional to create memorable experiences for our guests at our premier downtown Charlotte location. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a supportive environment.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries using Opera PMS
- Address guest concerns promptly and coordinate with housekeeping/management
- Process payments, manage cash floats, and maintain accurate financial records
- Uphroom brand standards while promoting hotel amenities and local attractions
- Collaborate with cross-department teams to ensure seamless guest operations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid driver's license and reliable transportation
- Basic computer literacy and multi-tasking abilities
- Knowledge of Charlotte tourism and local attractions preferred