Job Description
Join our award-winning team at Mountain View Hospitality as a Front Desk Agent in the heart of Colorado Springs! We're seeking a charismatic professional to deliver exceptional guest experiences at our premium mountain retreat. This role offers competitive compensation, flexible shift scheduling, and career growth opportunities in one of America's most vibrant destinations. If you thrive in fast-paced environments and take pride in creating memorable stays, we want you on our team!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns with exceptional problem-solving skills
- Maintain accurate records and shift documentation
- Collaborate with housekeeping and maintenance teams
- Execute upselling strategies for premium services
- Uphold brand standards and safety protocols
Qualifications
- 1+ years hospitality or customer service experience
- Exceptional communication and multitasking abilities
- Proficiency with PMS systems (Opera/Micros preferred)
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required
- Valid Colorado driver's license (if required for errands)
- Ability to stand for extended periods