Job Description
Join our dynamic hospitality team at the prestigious Grand Harbor Hotel in Baltimore! We're seeking energetic Front Desk Agents for immediate hire to deliver exceptional guest experiences. This role offers flexible shift work including evenings, weekends, and holidays, perfect for adaptable professionals. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in Baltimore's vibrant tourism district.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and payment processing
- Address guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Uphold brand standards through professional appearance and communication
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Proficient in hotel management software (e.g., Opera, PMS)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling abilities
- Valid Maryland hospitality certification (or willingness to obtain)