Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group! We're seeking a passionate hospitality professional to deliver exceptional guest experiences in our downtown Chicago location. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic environment. If you thrive in fast-paced settings and take pride in creating memorable stays, apply today to become the welcoming face of our hotel!
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage room reservations, billing inquiries, and guest requests efficiently
- Operate property management systems (PMS) with accuracy and attention to detail
- Coordinate with housekeeping and maintenance teams to resolve guest concerns
- Process payments and maintain accurate financial records
- Uphold brand standards through consistent service delivery
- Assist with training and mentoring of new front desk staff
Qualifications
- 1+ years of front desk or hospitality experience required
- Proficiency with hotel management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong organizational and multitasking abilities
- Basic knowledge of local attractions and services
- High school diploma or equivalent; hospitality certification preferred