Job Description
Join our award-winning hospitality team at Grand City Hotel as a Front Desk Agent! We're seeking energetic, guest-focused professionals to create memorable experiences for our visitors. No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive work environment in the heart of Raleigh's vibrant downtown. If you're passionate about service and ready to launch your hospitality career, apply today!
Responsibilities
- Warmly greet and assist all guests with check-in/check-out processes
- Manage reservation systems and room assignments efficiently
- Handle guest inquiries via phone, email, and in-person with professionalism
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through exceptional service delivery
- Contribute to a positive team culture through communication and collaboration
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Professional appearance and positive attitude
- Ability to multitask in fast-paced environments
- Customer service mindset with problem-solving aptitude
- Willingness to work evenings, weekends, and holidays
- No experience necessary – training provided