Job Description
Join our award-winning team at Grand Hotel Detroit, where exceptional hospitality meets urban sophistication. We're seeking a dynamic Front Desk Agent to deliver unforgettable guest experiences in our luxury downtown property. If you thrive in fast-paced environments and possess a passion for service, this is your opportunity to shine in Detroit's premier hospitality scene.
Responsibilities
- Provide exceptional check-in/check-out service while maintaining accurate guest records
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Handle guest concerns promptly and resolve issues to satisfaction
- Process payments and maintain secure cash handling procedures
- Act as local Detroit expert providing recommendations and transportation assistance
Qualifications
- 1+ years front desk or customer service experience in hospitality
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Michigan driver's license preferred
- Flexible availability including nights/weekends/holidays
- Basic knowledge of hotel operations and safety protocols