Job Description
Join our award-winning luxury hotel in the heart of Philadelphia as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences while managing check-in/check-out processes. Enjoy competitive pay, comprehensive benefits, and career growth in a dynamic hospitality environment. Why you'll love working here: Flexible scheduling, employee discounts, and a supportive team culture focused on excellence. What we offer: Health insurance, paid time off, and professional development programs. Ready to start your hospitality journey with us? Apply today!
Responsibilities
- Manage seamless guest check-in/check-out procedures using hotel management systems
- Handle guest inquiries, requests, and resolve complaints with exceptional service
- Process payments, maintain accurate financial records, and manage cash flow
- Coordinate with housekeeping, maintenance, and dining departments for guest needs
- Upsell hotel amenities, rooms, and services to enhance revenue
- Maintain cleanliness and organization of the front desk area
- Assist with emergency protocols and ensure guest safety compliance
Qualifications
- Minimum 1 year experience in hotel front desk or customer service role
- Proficiency in hotel management systems (e.g., Opera, Delphi)
- Strong communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of Philadelphia attractions and transportation
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred