Job Description
Join the heart of hospitality at Grand Plaza Hotel Chicago! We're seeking a dynamic Front Desk Agent to create unforgettable guest experiences in our luxury downtown property. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and exceptional service delivery. Enjoy competitive compensation, comprehensive benefits, and career growth in Chicago's premier hospitality destination.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle reservation inquiries and modify bookings with precision
- Resolve guest concerns promptly to ensure satisfaction
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash handling procedures
- Utilize yield management principles to optimize room revenue
- Maintain accurate guest records and confidential information
- Support VIP arrivals and special event logistics
Qualifications
- Minimum 2 years hotel front desk experience required
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Illinois driver's license preferred
- Basic knowledge of Chicago tourism attractions
- High school diploma or equivalent; hospitality degree preferred
- First Aid/CPR certification a plus