Job Description
Join our award-winning hospitality team at Grand Hotel Detroit, where exceptional service meets Midwestern charm. We're seeking a passionate Front Desk Agent to create memorable experiences for our discerning guests in the heart of downtown Detroit. As the first point of contact, you'll embody our commitment to luxury and local culture while managing seamless check-in/check-out processes. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth within our renowned hospitality group.
Responsibilities
- Deliver exceptional guest experiences with personalized check-in/check-out procedures
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams to ensure flawless room readiness
- Handle guest complaints and resolve issues proactively using problem-solving skills
- Process payments and maintain accurate financial records
- Promote hotel amenities and local Detroit attractions to enhance guest satisfaction
- Maintain a clean, organized front desk environment
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with hotel management systems (e.g., Opera, Amadeus)
- Strong communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid Michigan driver's license preferred
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required
- Basic knowledge of Detroit attractions and events