Job Description
Join our award-winning luxury hotel in the heart of Fort Worth, TX, as a Front Desk Agent! We're seeking a charismatic hospitality professional to create memorable guest experiences while managing check-ins, reservations, and concierge services. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities within our renowned hotel chain. If you thrive in fast-paced environments and possess exceptional customer service skills, we want you on our team!
Responsibilities
- Efficiently manage guest check-ins/check-outs using Opera PMS system
- Handle reservation inquiries and modify bookings with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping and maintenance departments for seamless operations
- Process payments and maintain accurate financial records
- Provide local recommendations to enhance guest experiences
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Texas driver's license (for occasional errands)
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Fort Worth attractions and transportation
- High school diploma or equivalent required