Job Description
Join our award-winning team as a Front Desk Agent at the heart of Manhattan's vibrant hospitality scene! We're seeking passionate individuals to create unforgettable guest experiences at our luxury boutique hotel. No prior experience required – we provide comprehensive training to launch your career in hospitality. Enjoy competitive benefits, growth opportunities, and work in one of NYC's most iconic locations. Apply today and start your journey with us!
Responsibilities
- Provide exceptional guest service through check-in/check-out processes
- Manage reservations, room assignments, and billing inquiries
- Operate hotel management systems (PMS) and maintain accurate records
- Coordinate with housekeeping, maintenance, and security teams
- Resolve guest concerns promptly and professionally
- Process payments and manage cash handling procedures
- Assist with concierge services and local recommendations
Qualifications
- No experience required – we train all new hires!
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Proficiency in basic computer applications
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays
- Valid work authorization in the United States