Job Description
Join our award-winning team at Sunset Ridge Resort & Spa, where luxury meets Southwest charm! We're urgently seeking passionate hospitality professionals to elevate our guest experience in El Paso, TX. Enjoy competitive benefits, career growth opportunities, and a vibrant work culture in one of Texas's most dynamic cities. Immediate openings available!
Responsibilities
- Lead front desk operations, ensuring seamless check-in/check-out processes
- Train and mentor guest services team members on service excellence
- Resolve guest inquiries and complaints with exceptional problem-solving
- Coordinate with housekeeping and maintenance teams for optimal operations
- Manage reservation systems and maximize room revenue strategies
- Implement brand standards and service protocols
- Collaborate with management on operational improvements
Qualifications
- 3+ years in hospitality leadership roles
- Proficiency in hotel management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Bilingual English/Spanish preferred
- Valid Texas driver's license
- Flexibility to work nights/weekends/holidays
- High school diploma or equivalent; hospitality degree a plus
- Strong knowledge of El Paso tourism landscape