Job Description
We are seeking a dedicated and professional Front Desk Agent to join our prestigious team in Atlanta, Georgia. As the first point of contact for our guests, you will play a pivotal role in delivering world-class hospitality and ensuring a memorable stay for every visitor.
Why Join Our Team?
- Competitive hourly wage of $18 - $22.
- Comprehensive health, dental, and vision insurance.
- Generous employee discounts on dining and accommodations.
- A supportive and dynamic work culture focused on growth.
If you have a passion for service and thrive in a fast-paced environment, we want to meet you.
Responsibilities
- Greet and welcome guests warmly upon arrival and departure with a smile.
- Process check-ins and check-outs efficiently using hotel PMS software.
- Manage guest inquiries via phone, email, and in-person with a focus on proactive problem-solving.
- Handle cash, credit, and check transactions accurately and in strict compliance with company policy.
- Maintain the front desk area to ensure a clean, organized, and professional appearance.
- Collaborate with housekeeping and maintenance teams to address guest needs promptly.
- Upsell hotel amenities and services to enhance the guest experience.
Qualifications
- High school diploma or equivalent required.
- Minimum of 1 year of experience in a hotel front desk or customer service role.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, Frontdesk).
- Ability to work flexible hours, including weekends and holidays.
- Professional appearance and demeanor at all times.