Job Description
Are you a hospitality enthusiast seeking flexible part-time work? Join our award-winning team at Grand Mesa Hotel & Resort as a Front Desk Agent! We're looking for energetic, customer-focused professionals to create memorable guest experiences during evening and weekend shifts. Enjoy competitive pay, complimentary staff meals, and opportunities for career growth in Mesa's premier hospitality destination.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Manage multi-line phone system and respond to guest inquiries
- Process payments and manage cash drawer with 100% accuracy
- Coordinate housekeeping maintenance requests and guest services
- Upsell hotel amenities and local attractions to enhance guest stays
- Maintain pristine front desk area and lobby appearance
- Handle emergency situations following established protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Strong computer skills with proficiency in reservation systems
- Exceptional communication and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- Basic math skills for cash handling and billing
- Professional appearance and positive attitude
- Must be 18+ years old