Job Description
Join the vibrant hospitality scene in Austin as a Front Desk Agent at the prestigious Austin Grand Hotel. We're seeking energetic professionals to deliver exceptional guest experiences in our dynamic downtown location. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth within our luxury hotel group. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today to become part of our award-winning team!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage room reservations and optimize occupancy rates
- Handle guest inquiries with professionalism and problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute shift handovers and daily reporting procedures
- Uphold brand standards and safety protocols
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong attention to detail and multitasking abilities
- Basic knowledge of Austin attractions and local services
- High school diploma or equivalent required