Job Description
We are looking for a dedicated and welcoming Front Desk Agent to join our award-winning hotel team in the vibrant city of Austin, Texas. As the first point of contact for our guests, you will play a crucial role in creating a memorable experience that keeps our clientele returning.
What We Offer:
- Competitive hourly pay with performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous employee discounts on dining and room stays.
- Opportunities for professional growth within a dynamic hospitality group.
If you have a passion for service and a friendly demeanor, we want to hear from you.
Responsibilities
- Execute smooth and efficient check-in and check-out procedures for all guests.
- Manage incoming phone calls and emails, resolving inquiries and complaints with a positive attitude.
- Maintain a pristine lobby area and ensure the front desk is organized and welcoming.
- Process reservations and update guest profiles accurately in the Property Management System (PMS).
- Collaborate with housekeeping and maintenance teams to address guest requests promptly.
- Assist in training new staff members on hotel policies and software systems.
Qualifications
- High school diploma or GED required; hospitality degree preferred.
- Previous experience in a front desk or guest services role is highly desirable.
- Proficient in Microsoft Office and hotel management software.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible shifts, including weekends and holidays.