Job Description
Join the heartbeat of luxury hospitality at Grand Plaza Hotels NYC. We're seeking dynamic Full-Time Shift Supervisors to orchestrate seamless guest experiences during high-demand periods. Lead our award-winning team with precision while maintaining our legendary service standards in the city that never sleeps. Enjoy comprehensive benefits, career advancement pathways, and an unmatched work-life balance in one of the world's most vibrant destinations.
Responsibilities
- Oversee daily shift operations ensuring exceptional guest service standards
- Coordinate front desk, housekeeping, and maintenance teams during peak hours
- Resolve guest inquiries and operational challenges with immediate solutions
- Train and mentor staff on service protocols and safety procedures
- Monitor inventory and resource allocation for optimal efficiency
- Implement emergency protocols during critical situations
- Conduct shift handovers with detailed operational reports
Qualifications
- 3+ years hotel shift leadership experience in premium properties
- Proven crisis management and conflict resolution skills
- Flexible availability including nights, weekends, and holidays
- Strong knowledge of PMS systems (Opera/Micros preferred)
- NYS Food Handler certification or willingness to obtain
- Exceptional communication and team coordination abilities
- Ability to thrive in fast-paced, high-pressure environments