Job Description
Are you a welcoming professional looking for a rewarding career in the hospitality industry? We are seeking a dedicated Front Desk Agent to join our bustling team in the heart of Baltimore. In this full-time role, you will be the first point of contact for our guests, ensuring a smooth, professional, and memorable experience from arrival to departure.
Our team thrives in a fast-paced environment and values excellent communication, attention to detail, and a genuine desire to help others. If you are ready to advance your career in a top-tier facility with flexible shift opportunities, we want to hear from you.
Responsibilities
- Greet and Welcome: Provide a warm, friendly, and professional welcome to all guests and visitors.
- Check-In/Out: Efficiently manage the registration process, including data entry and payment collection.
- Communication: Answer multi-line phone systems, respond to emails, and relay messages accurately.
- Guest Services: Assist guests with directions, recommendations, and resolving any immediate issues or complaints.
- Security: Monitor the lobby area to ensure the safety and security of guests and property.
- Administration: Maintain accurate logs, reports, and front-desk supplies.
Qualifications
- Experience: Previous front desk or hospitality experience is preferred.
- Education: High school diploma or GED required.
- Skills: Proficiency in Microsoft Office Suite and property management systems.
- Availability: Ability to work flexible shifts, including nights, weekends, and holidays.
- Communication: Excellent verbal and written communication skills.
- Professionalism: A polished appearance and a customer-first attitude.