Job Description
Welcome to the Heart of Boston
We are seeking a passionate and detail-oriented Front Desk Agent to join our award-winning hospitality team. As the face of The Grand Boston Hotel, you will play a pivotal role in creating memorable experiences for our guests. We pride ourselves on our commitment to excellence, and we are looking for someone who embodies our core values of integrity, professionalism, and warmth.
In this role, you will be the first point of contact for our guests, managing the flow of arrivals and departures while ensuring the highest standards of service are maintained. If you are looking for a dynamic career in the hospitality industry with opportunities for growth, we invite you to apply.
Responsibilities
- Execute a warm and professional greeting for all guests, ensuring a welcoming atmosphere from the moment they arrive.
- Manage check-in and check-out procedures efficiently using our Property Management System (PMS) such as Opera or StayNTouch.
- Handle guest inquiries, complaints, and special requests with patience, empathy, and problem-solving skills.
- Maintain accurate records of reservations, room assignments, and guest accounts to ensure seamless operations.
- Coordinate with housekeeping and maintenance teams to ensure rooms are clean, ready, and any maintenance issues are promptly addressed.
- Process payments and handle cash and credit transactions accurately while adhering to company policies.
- Uphold the highest standards of cleanliness and organization at the front desk and lobby areas.
Qualifications
- High school diploma or equivalent required; prior hospitality or front desk experience is a plus.
- Strong computer literacy and experience with property management software (PMS).
- Exceptional communication and interpersonal skills with a strong focus on customer service.
- Ability to work flexible shifts, including weekends, evenings, and holidays.
- Professional appearance and demeanor at all times.
- Ability to stand for extended periods and lift moderate weights (up to 20 lbs).