Job Description
Join our dynamic team at Harbor View Hotel as a Front Desk Agent! We're urgently hiring dedicated professionals to deliver exceptional guest experiences during day, evening, overnight, and weekend shifts. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and enjoy providing outstanding hospitality.
Our ideal candidate will be the first point of contact for guests, ensuring seamless check-in/out processes while maintaining a welcoming atmosphere. If you're passionate about service excellence and ready to start immediately, we encourage you to apply today!
Responsibilities
- Manage guest check-in/check-out procedures efficiently using hotel software systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Address guest concerns promptly and resolve issues to ensure satisfaction
- Process payments, manage billing discrepancies, and maintain accurate records
- Coordinate with housekeeping, maintenance, and valet services for smooth operations
- Uphold strict safety protocols and emergency response procedures during all shifts
- Perform nightly audits and prepare shift reports for management review
Qualifications
- Minimum 1 year experience in hotel front desk or customer service role
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving abilities and attention to detail
- Basic math skills for handling cash and financial transactions
- High school diploma or equivalent required
- Valid California driver's license preferred