Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent! No prior experience required – we provide comprehensive training to launch your hospitality career. Be the first face our guests see as you create memorable experiences at our downtown San Antonio location. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive environment.
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams for guest requests
- Operate hotel management systems (training provided)
- Uphold brand standards through attentive guest communication
- Assist with local tourism information and concierge services
- Resolve guest concerns promptly and professionally
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Proficiency with basic computer applications
- Customer-focused mindset and problem-solving abilities
- Ability to work flexible shifts including weekends/holidays
- Positive attitude and eagerness to learn
- Valid Texas driver's license (preferred)