Job Description
Welcome to The Sterling Chicago, where luxury meets hospitality. We are currently seeking a dynamic and professional Front Desk Agent to join our dedicated team. As the first point of contact for our guests, you will set the tone for their entire stay.
We are looking for an individual who thrives in a fast-paced environment, possesses exceptional communication skills, and has a genuine passion for service. If you are ready to advance your career in the hospitality industry, we want to hear from you.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Discounted accommodation rates at partner hotels worldwide.
- Comprehensive training and career advancement opportunities.
- Modern, state-of-the-art workplace amenities.
Responsibilities
- Check guests in and out efficiently, ensuring all registration details are accurate and secure.
- Handle incoming phone calls, emails, and inquiries with a polite and professional demeanor.
- Resolve guest complaints and issues immediately to ensure a 5-star guest experience.
- Process payments and handle cash transactions with strict accuracy and integrity.
- Assist guests with local recommendations, transportation, and restaurant reservations.
- Maintain the cleanliness and organization of the front desk area at all times.
- Perform light administrative duties and manage the hotel's key control system.
Qualifications
- High school diploma or equivalent required.
- Previous experience in hotel front desk operations preferred but not mandatory.
- Strong computer proficiency (POS systems, MS Office, Opera Cloud).
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including weekends and holidays.
- Professional appearance and demeanor.
- Valid driver's license is a plus.