Job Description
Are you seeking a new career opportunity in the heart of California? Fresno Grand Hotel & Suites is currently looking for enthusiastic individuals to join our front desk and housekeeping teams. We are proud to offer immediate hire positions for candidates with no prior experience required.
We believe in promoting from within and providing comprehensive training to help you succeed in the hospitality industry. If you have a positive attitude, strong work ethic, and a desire to provide exceptional guest service, we want to hear from you!
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a welcoming first and last impression.
- Manage the check-in and check-out process efficiently, handling reservations and payments accurately.
- Answer incoming phone calls and respond to guest inquiries via email or in-person promptly.
- Maintain a clean, organized, and professional front desk area and lobby environment.
- Assist guests with local directions, restaurant recommendations, and special requests.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and standards are met.
- Handle cash transactions and balance daily reports at the end of the shift.
Qualifications
- No prior hospitality experience required. We provide on-the-job training!
- High school diploma or GED equivalent.
- Strong communication skills with the ability to interact professionally with diverse guests.
- Reliable, punctual, and able to work flexible shifts, including weekends and holidays.
- Basic computer proficiency and familiarity with POS systems is a plus but not mandatory.
- Ability to stand for extended periods and lift moderate weights (up to 25 lbs) when assisting with room preparation.