Job Description
Join our award-winning hospitality team at Grand City Hotels as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in Chicago's vibrant downtown. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities. This full-time position requires flexibility to work evenings, weekends, and holidays in a fast-paced luxury environment.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve issues with professionalism and empathy
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance departments for guest requests
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain cleanliness and organization of the front desk area
- Complete daily reports and administrative tasks
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years front desk or customer service experience
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency with hotel management systems (e.g., Opera, PMS)
- Strong problem-solving abilities and attention to detail
- Basic math skills for cash handling
- Positive attitude and commitment to guest satisfaction