Job Description
Join our award-winning team at The Grand Philadelphia Hotel, where luxury meets historic charm in the heart of Center City. We're seeking a dynamic Front Desk Agent to create unforgettable experiences for our global guests. As the first point of contact, you'll embody our commitment to excellence while enjoying competitive benefits, career growth opportunities, and a vibrant work culture in one of America's most iconic destinations.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle guest inquiries with professionalism and local expertise
- Process payments, resolve billing discrepancies, and maintain accurate records
- Coordinate with housekeeping, maintenance, and concierge teams
- Uphroom and update reservation systems in real-time
- Execute upselling strategies for premium rooms and amenities
- Maintain security protocols and guest confidentiality standards
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management software (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of Philadelphia attractions and transportation
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Valid Pennsylvania driver's license a plus