Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Hotel Wichita! This entry-level role is your gateway to a dynamic career in luxury hotel operations. We're seeking energetic, customer-focused individuals to deliver exceptional guest experiences while developing professional skills in reservations, billing, and concierge services. Enjoy competitive pay, comprehensive training, and advancement opportunities within our growing portfolio of premium properties across Kansas and California.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, billing inquiries, and payment processing
- Coordinate with housekeeping and maintenance teams for guest requests
- Act as primary point of contact for guest concerns and local recommendations
- Maintain accurate guest records and confidential information
- Process payments and handle cash drawer reconciliation
- Uphold brand standards through professional appearance and service etiquette
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Basic proficiency with reservation software and MS Office
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid Kansas driver's license (for local errands)
- Professional demeanor with strong attention to detail