Job Description
Welcome to The Denver Metropolitan Hotel, where we redefine luxury hospitality. We are currently seeking a dynamic and professional Front Desk Agent to join our full-time team.
As the face of our establishment, you will be responsible for creating unforgettable first impressions for our guests. We offer a competitive salary, comprehensive benefits, and a vibrant work environment in the heart of downtown Denver.
Responsibilities
- Provide exceptional customer service to all guests, ensuring a warm and welcoming atmosphere.
- Manage the check-in and check-out processes efficiently using our property management system.
- Handle guest inquiries, complaints, and requests with patience and professionalism.
- Process payments accurately and maintain financial records.
- Answer and direct phone calls and emails promptly.
- Maintain the cleanliness and organization of the front desk area and lobby.
Qualifications
- High school diploma or GED required.
- Previous experience in a hospitality or customer service role is preferred.
- Proficiency in Microsoft Office Suite and PMS software (e.g., Opera, Micros) is a plus.
- Excellent verbal and written communication skills.
- Ability to stand for extended periods and lift light objects.
- A professional appearance and demeanor are essential.