Job Description
Welcome to The Sterling Hotel. We are seeking a dynamic and professional Front Desk Agent to join our full-time team in the heart of Detroit. As the first point of contact for our guests, you will set the tone for their entire stay. If you possess a warm personality, exceptional communication skills, and a passion for hospitality, we want to meet you.
In this role, you will manage the front desk operations, ensuring seamless check-ins and check-outs while providing top-tier customer service. You will be the face of The Sterling, handling inquiries, resolving issues, and creating memorable experiences for every guest who walks through our doors.
Join us and be part of a thriving team dedicated to excellence in the hospitality industry.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and departure, creating a welcoming and professional atmosphere.
- Check-In/Out: Process reservations and check-in/out procedures efficiently using hotel management software.
- Communication: Answer phone calls and emails promptly, providing accurate information regarding hotel amenities and local attractions.
- Problem Solving: Address guest complaints or issues with a positive attitude and escalate complex matters to the Manager when necessary.
- Administrative: Maintain accurate guest records and handle cash transactions and credit card processing.
- Concierge: Provide recommendations for dining and entertainment in the Detroit area.
Qualifications
- Experience: Previous experience as a Front Desk Agent or in a customer service role is preferred.
- Education: High school diploma or GED required.
- Skills: Proficient in Microsoft Office Suite and property management systems (PMS).
- Communication: Excellent verbal and written communication skills in English.
- Availability: Must be available to work flexible shifts, including weekends and holidays.
- Professionalism: A polished appearance and a professional demeanor are essential.